Cosmact RainbowTone IVR hosting platform is off-the-shelf multi-IVR application platform to manage different IVR services with resources control.
- Assign maximum number of channels for different applications. This is to better allocate system resources for fair usage among different services.
- Assign different holiday and office hour setting for different applications. Based on holiday/office hour setting, system can easily decide if a transfer call shall be made or not or directly to a voice mailbox.
- Transfer number can be easily managed and changed via the web admin interface.
- Support voice-to-email if no answer/non-office hour
- Conditional message setting for different applications.
- On-line checking usage and traffic history for different applications.
- Voice prompt/fax file upload and upload history checking
- Usage reporting for different applications.
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